3
the symptom disappear.
• Factory reset the radio, and or reset the router (you
must confirm how to reset your router without
configuring it again – most of the time switching the
power off/on clears the problem. Take every care not
to cause any problem with your system – if not sure
consult the technical department of the router
provider).
6. Plays preset stations – ok, but
when I choose ‘Radio Stations’ from
the menu it displays no network.
• Briefly disconnect the power to the radio.
• Go in ‘Mode Menu’ – ‘Configure’ – ‘Network’ –
‘Scan for network’ and then select your network.
7. Radio crashes whilst loading
stations.
• It could be that due to network congestion, the
loading process is taking too long and the software for
some reason assumes that a reconnection is needed.
Such 'congestion' can be anything from poor local
network conditions, through to poor bandwidth from
the Internet Service Provider, and possibly a slower
than normal response from Reciva's servers.
8. Displaying ‘stream ended’ and
stop playing.
• The radio has reached the end of the stream it was
playing. This is normal behaviour for 'On Demand'
streams which terminate. It is occasionally observed
with live streams when they are busy or the
connection to them is poor.
• Press 'BACK' to enter the menu and either reselect the
same stream or select a new stream.
9. How to find the Mac address for
radio.
Follow the Path: See Flow Diagram on page 61 section 4
Main Mode MenueńSettingsńNetworkńView
ConfigńMAC address.
10. Sound stops and showing
buffering.
Make sure the following ports are
open:
80, 554, 1755, 5000 and 7070
Also see 22.
If you are using Ecolife Hg520b
router then click the following link.
http://www.talktalkmembers.com/content
/view/118/102/
http://www.talktalkmembers.com/content
/view/87/68/
Router Buffer Size may be too small (e.g. old Zyxel
router).
• This behaviour can be due to two things. Either, the
media-streaming service provided by the radio station
is unreliable - in that it has gaps in the stream (note:
this should be expected to happen occasionally) - or,
your wireless network has a problem such as
interference due to Wireless audio video devices,
Microwave Ovens, Cordless Phones, Zigbee,
Bluetooth or neighboring networks (try changing the
channel).
•
• Uncheck (disable or switch off) – ‘SPI and Anti-DoS
(Denial of Service) firewall protection on the router’.
You may find it under the Security – Firewall –
intrusion detection
• For more in-depth analysis of this problem see the
following link
http://forum.internet-radio.org.uk/guides/535-how-use-
mtr-tool-analyse-network-problems.html
(24 pages)
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